Are you struggling to pay your energy bills?
We believe that everyone deserves access to affordable energy. If you're struggling with your bills we're here to help, give us a call.
Call us on 0808 501 5200
Our lines are open 9am-5pm Monday to Thursday, 9am-4pm Friday.
I need help right now.
If you're struggling to pay your bill right now or are at risk of disconnection.
Help with an affordable payment plan.
We've partnered with Paylink, an online budgeting tool, to help us understand what you can afford. Create a budget and speak to us to get an affordable payment plan.
Check your repayment rate on your prepayment meter.
If you're struggling to make the debt repayment rates on your prepayment or smart Pay As You Go meter get in touch to talk about lowering your weekly repayments.
Get support with temporary prepayment credit.
If you're on a prepayment meter and are worried or struggling, just give us a call so we can talk to you about this. We might be able to offer you temporary credit.
Set up a Direct Debit and spread your repayments.
If you already owe money and you pay on receipt of your energy bill, you can log in, set up a payment plan and pay by fixed Direct Debit and spread the cost of your energy and your balance over 12 months.
Manage your Direct Debit payments.
If you currently have a credit balance, you can reduce your Direct Debit payments by up to 10% online. If you currently have a debit balance, you won't be able to reduce your Direct Debit payments online and will need to give us a call.
Get debt support and advice.
We've partnered with National Debtline, who are a registered charity providing free, impartial, expert debt advice to more than 100,000 people each year. Get in touch for advice and support to help you focus on what to do next.
How we can help.
Our guided approach ensures you receive the support you need, when you need it.
1Get in touch.
Reach out through your preferred channel - phone, or email or WhatsApp.
2Assessment.
We'll ask you about your situation and review your account details.
3Options to suit you.
Explore personalised solutions that work for your specific needs.
4Ongoing support.
We'll check in regularly to ensure the solutions are working for you.
Our community is here to help.
Join our friendly community, where customers share from their own experiences and our Energy Specialists are here to offer expert advice whenever you need it.
Contact us.
Get in touch with us as soon as possible.
Our dedicated team is ready to help you find the right support options for your situation. The sooner you reach out, the sooner we can help.
Our lines are open 9am-5pm Monday to Thursday, 9am-4pm Friday.
Call us
0808 501 5200
Our lines are open 9am-5pm Monday to Thursday, 9am-4pm Friday.
Email us
hi@eonnext.com
We’ll respond as soon as possible.
WhatsApp us
Start chat
Usually the quickest way to get in touch.
Call us
0808 501 5200
Our lines are open 9am-5pm Monday to Thursday, 9am-4pm Friday.
Email us
hi@eonnext.com
We’ll respond as soon as possible.
WhatsApp us
Start chat
Usually the quickest way to get in touch.
Get interactive help.
If you’re not sure what’s right for you, try our video assistant who can explain the options available.
External support.
These independent organisations can provide free advice on debt and financial issues
National Debtline.
We've partnered with National Debtline to offer free, personalised and impartial debt advice.
0808 808 4000
StepChange.
We've partnered with StepChange to provide support and guidance and help you understand what to do next.
0800 138 1111
Citizens Advice.
Free, confidential information and advice on money, legal, consumer and other problems.
0808 223 1133
Mental health support from Mind.
We've partnered with Mind, the leading mental health charity operating across England and Wales, offering a wide range of services focused on mental health.
0300 123 3393
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